At Stylezharbor, owned and operated by Laconception Designs Private Limited, we are committed to providing a transparent, fair, and reliable shopping experience. In this Grievance Policy, “we,” “our,” and “us” refer to Laconception Designs Private Limited, while “you,” “your,” and “user” refer to customers using our platform. Our objective is to address complaints efficiently, professionally, and in compliance with applicable laws. 

Definition of a Grievance 

A grievance refers to any complaint, concern, or dissatisfaction regarding products or services obtained through our platform. Typical examples include: 

• Defective or quality-related product issues 
   
• Incorrect, delayed, or failed deliveries 
   
• Payment failures or transaction-related issues 
   
• Problems with returns, exchanges, or refunds 
   
• Concerns about customer support interactions 
   
• Requests for clarification regarding company policies 

How to Submit a Grievance 

To register a grievance, follow these steps: 

• Access Support: Visit the “Contact Us” section on our website 
   
• Select Category: Choose the category that best represents your concern 
   
• Provide Details: Include your Order ID, a detailed description of the issue, and attach supporting documents or images 
   
• Submit: Our support team will review your submission and respond accordingly 

Escalation to the Grievance Officer 

If your grievance remains unresolved or you are dissatisfied with the response: 

• Escalate the issue to our designated Grievance Officer 
   
• This escalation follows the provisions under the Information Technology Act, 2000, and other relevant regulations 
   
• The Grievance Officer ensures a thorough and impartial review of escalated complaints 
   
• Contact: Reach the Grievance Officer at laconceptiondesignspvt@gmail.com 

Grievance Resolution Process 

• Acknowledgement: You will receive confirmation of your grievance within 48 hours via email 
   
• Tracking ID: A unique reference number will be provided to track your grievance status 
   
• Resolution Timeline: Grievances are typically resolved within 7 working days or as required by law 
   
• Regular Updates: Progress updates will be shared through your registered contact details 

Closure of Grievances 

A grievance is considered resolved when: 

• A satisfactory solution is provided by the support team or Grievance Officer 
   
• No response is received from you within a reasonable time after resolution communication 
   
• A final decision is issued according to company policies and legal requirements 

Contact Information 

For any questions, assistance, or to submit a grievance, please contact us at: laconceptiondesignspvt@gmail.com
We are committed to addressing your concerns promptly, fairly, and transparently.